Customer care
Shipping & Refunds
Free Shipping, delivery in 4 to 10 days, and a simple 30-day refund window. Everything is written plainly so customers can buy with confidence.
Policy overview
Free Shipping, clear timing, easy refunds.
This page covers both parts customers ask about most: when the package arrives and how long they have to request a refund.
Delivery window
Your order arrives in 4 to 10 days.
Every Viotte order includes Free Shipping. Once your order ships, delivery typically takes 4 to 10 days. We keep the process clean and easy to follow from checkout to doorstep.
4 to 10 day delivery
Most orders are delivered within 4 to 10 days after shipment, depending on destination and carrier movement.
Tracked updates
When tracking is available, your order details are sent so you can follow progress without guessing.
Carefully packed
Viotte products are packed to arrive clean, sealed, and ready for your whitening routine.
How shipping works
From order placed to delivered.
Order placed
Your order is received and queued for packing.
Prepared
Your Viotte items are checked, packed, and prepared for shipment.
In transit
Your package moves through the carrier network toward your address.
Delivered
Most orders arrive within the 4 to 10 day delivery window.
Refund window
Refunds are available for 30 days.
You have 30 days from delivery to contact us about a refund. Our goal is to keep the process clear, fair, and easy to start.
30-day window
Refund requests can be started within 30 days from the day your order is delivered.
Simple review
Send your order details and our support team will review the request as quickly as possible.
Original payment
Approved refunds are returned through the original payment method whenever possible.
Refund steps
How to start a refund.
Contact support
Reach out within 30 days of delivery with your order number.
Share details
Tell us what happened so we can review the request properly.
Review
Our team checks the order and confirms the next step.
Resolution
If approved, your refund is issued to the original payment method.
Good to know
Clear answers before you order.
Shipping notes
Delivery timing can vary slightly by location, carrier volume, holidays, and weather. The expected delivery window is 4 to 10 days.
- Double-check your shipping address before checkout.
- Tracking updates may take time to appear after shipment.
- Contact support if your package is outside the expected window.
Refund notes
Refund requests must be started within 30 days of delivery. Order details help us resolve requests faster.
- Include your order number when contacting us.
- Approved refunds go back to the original payment method.
- Bank processing times may vary after a refund is issued.
How long does shipping take?
Shipping typically takes 4 to 10 days to get delivered after your order ships.
How long do I have to request a refund?
You have 30 days from delivery to request a refund review.
Where do refunds go?
Approved refunds are usually returned to the original payment method used at checkout.
Need help with an order?
Send us your order number and a short note. We will help you with delivery questions, refund requests, or anything that feels unclear.